TERMS & CONDITIONS

A provisional booking can be held for an agreed period.

On the agreed date, a non-refundable deposit is required to confirm all bookings.

The final balance for the evening will fall due 28 days prior to your party night, after which time, no refunds can be made.

Friern Manor Country House Hotel Limited will follow guidance given by the Government in terms of all Covid-19 and pandemic restrictions. If Government restrictions prevent your event from proceeding, you will be able to transfer your booking to a future date or alternatively receive a full refund. Any Covid-19 and pandemic related amendments will be published prior to the full balance being required.

All entertainers will be under written contract. In the event that our published entertainment becomes unavailable and fails to fulfil their contract on the evening, the Company's compensation policy will be the cost of the act equally divided by the total number of guests in attendance for that evening.

Pre-dinner reception commences at 7.30pm. There will be strictly no admittance before this time. Door closing time will be 10.00pm and no guest will be allowed entry after this time without prior arrangement. Our Resident DJ will conclude at 12.30am. To comply with licensing regulations the building will close at 12.45am.

On arrival, you will be greeted with reception drinks. These include an unlimited supply of soft drinks, sparkling wine, Bucks Fizz and beer.

A full three course meal will be served, along with an unlimited supply of table wines, beers and minerals. Please note, all guests will be served our set, published menu, unless our vegetarian or vegan option has been ordered via pre-registration.

In line with current legislation, it is essential that we are made aware of any food allergies or intolerances. All guests will be asked to pre-register and given the opportunity to complete full details regarding special dietary requirements. Should you require details about the ingredients, please ask your table waiter on the night who will be able to obtain this information for you. While we endeavour to meet all allergy requirements, we cannot guarantee trace elements from other products within our kitchens or from external food suppliers. Therefore, those with severe allergies should contact the hotel team directly to see how we may best accommodate those specific guests.

Once pre-registered you will receive your fast-track tickets to expedite your arrival.

Smart casual dress is a minimum requirement on these evenings. Sportswear is not permitted, including sports trainers, and gentlemen are requested to wear a collar. The final decision regarding admittance will remain with management.

The free spirit bar will open at 10pm and will include single measures of house and selected premium spirits, table wines, vermouth, and soft drinks. All spirits must be served with a mixer. A full list of drinks is obtainable upon request. Staff will begin to collect unused wine bottles after the bar closing time and bottles cannot be removed from the premises. All drinks must be consumed 30 minutes after the bar closing time. Last orders will not be called, and the bar will close at midnight.

Café Club, located within The Indoor Garden, will open at 10pm, serving a selection of coffees and speciality teas. Café Club will close at 11.30pm.

Any persons behaving disorderly will at first be cautioned. If they continue to be, in the opinion of the management, a nuisance to other guests, they will be required to leave. No refunds will be made.

Should you have a preferred seating arrangement, we will try to accommodate it, however, no guarantees can be made.

Minimum guest numbers apply.

Cloakroom facilities are available at the entrance to the venue. For safety reasons all top coats must be deposited and you must retain your ticket. In the event of a lost ticket, no item can be collected until the building closes. We will not be responsible for any items not collected on the night.

The minimum age of guests attending these evenings is 18. Any guest below this age to a lower limit of 16 years can be admitted when accompanied by their parents or guardians and on the proviso that they will not approach any licensed bar for beverages.

Our licensed bars operate a ‘Challenge 25’ policy whereby any guests that, in the opinion of bar staff and management, appear to be aged 25 or younger will be asked for a valid proof of age ID (a photographic driving license, passport or a card bearing the PASS hologram). Adult event tickets and photographs of IDs are not considered valid proof of age. Bar staff and management reserve the right to refuse service to guests without a valid ID. Management also reserves the right to confiscate alcoholic beverages from guests who cannot provide valid proof of age.

The hotel strongly recommends that you arrange your transport for your homeward journey in advance, otherwise delays may occur.

The party organiser is responsible for forwarding the ticketing link to all attendees for them to individually register for their e-ticket.

The party organiser is responsible for notifying us, at the point of making the deposit payment, about any guest attending with special access requirements that may require additional space at the table

Photographs and/or video may be taken at the party nights. By attending, you grant the venue the full rights to use the images resulting from the photography/video. This might include (but is not limited to), the right to use them in their printed and online publicity and social media.